Privacy Policy

1. Introduction

Berkshire Hathaway HomeServices Newlin-Miller REALTORS® (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We may collect personal information when you voluntarily submit it through forms, applications, or user accounts, including:

• Name
• Email address
• Phone number
• Mailing address
• Login credentials
• Property inquiries and service requests
• Rental and tenant application information
• Uploaded documents (such as applications, leases, or supporting documentation)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• General location data (city/state level)

This information is used for website functionality, analytics, and security purposes.

3. How We Collect Information

We collect information through:

• Contact and inquiry forms
• Online rental and tenant applications
• User accounts and client portals
• Live chat services (including Tawk.to)
• Cookies, tracking pixels, and analytics tools

4. How We Use Your Information

We use collected information to:

• Respond to inquiries and requests
• Process rental applications and background checks
• Provide property management and real estate services
• Communicate with tenants, property owners, and prospective clients
• Manage user accounts and website access
• Improve website performance and user experience
• Maintain security and prevent fraud
• Comply with legal and regulatory requirements

We do not sell personal information.

5. Third-Party Services and Data Sharing

We may share information with trusted third parties only as necessary to operate our business, including:

• Property management software providers (e.g., AppFolio)
• Maintenance vendors and contractors
• Website hosting and IT service providers
• Analytics and marketing platforms (Google Analytics, Google Ads, Facebook Pixel)
• Live chat services (Tawk.to)

These third parties are permitted to use your information only for the services they provide to us and are required to protect it.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and support marketing efforts. By using our website, you consent to the use of cookies.

You may control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this policy or as required by applicable laws, regulations, and business needs.

9. User Rights and Choices

At this time, we don't offer automated tools for data deletion, updates, or marketing opt-outs. If you have questions regarding your personal information, you may contact us using the information below.

10. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). We don't sell personal information. Requests regarding California privacy rights may be submitted using the contact information below.

11. Children’s Privacy

This website isn't intended for children under the age of 13. We don't knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites. We aren't responsible for the privacy practices or content of those websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.